https://korben.info/freescout-solution-open-source-helpdesk-performant.html
- Unlimited support agents, tickets, mailboxes, etc.
- 100% Mobile-friendly.
- Multilingual: English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish, Turkish.
- Seamless email integration.
- Suppports modern Microsoft Exchange authentication.
- Fully supports screen readers (for visually impaired).
- Built with strong focus on security.
- Web installer.
- Starred conversations.
- Push notifications.
- Following a conversation.
- Auto replies.
- Internal notes.
- Forwarding conversations.
- Merging conversations.
- Moving conversations between mailboxes.
- Phone conversations.
- Sending conversations to multiple recipients at once.
- Collision detection – notice is shown when two agents open the same conversation.
- Automatic refreshing of the conversations list without the need to reload the page.
- Pasting screenshots from the clipboard into the reply area.
- Flexible notifications for user agents.
- Open tracking.
- Search.
- Saved replies.
- Email commands.
- Satisfaction Ratings.
- Tags.
- Spam filter.
- LDAP integration.
- Kanban boards.
- Keyboard shortcuts.
- Mentions.
- Slack integration.
- WhatsApp integration.
- Facebook Integration.
- Telegram Integration.
- Translating tickets.
- End-User Portal.
- Knowledge Base.
- Live chat.
- SMS tickets via Twilio.
- Time tracking.
- Custom fields.
- White-labeling.
- Custom folders.
- Workflows & SLA.
- SMS notifications.
- Telegram notifications.
- Rocket.Chat Notifications.
- Real-time reports.
- CRM.
- Customer Data Enrichment.
- WooCommerce Integration.
- Easy Digital Downloads Integration.
- S/MIME & PGP.
- GDPR ready.
- API.
- Webhooks.
- Custom Homepage.
- Export Conversations.
- Out of Office.
- SAML SSO.
- User fields.
- Jira Integration.
- Auto login from email notificaitons.
- Teams.
- Snooze conversation.
- Move or remove IMAP message.
- Custom mailbox signatures.
- Checklists.
- Send reply & close ticket.
- Embed images into outgoing emails.
- Dark mode.
- OAuth & social login for support agents.
- Faster search using Meilisearch.
- Mailbox icons.
- Sticky notes.
- IP restriction and reCAPTCHA.
- Wallboards.
